Terms and Conditions 2017-11-22T18:34:33+01:00



§ 1.

Conditions of agreement

All deliveries will occur based solely upon the terms of sales and delivery stated below. This also applies to cases in which the buyer states any additional conditions. Exceptions will only be valid upon written acceptance by the seller.

§ 2.

Execution of orders and pricing

A final execution of an order will occur upon Laesoe Saltcare’s confirmation of the order, or upon Laesoe Saltcare’s delivery of the goods, depending upon which action occurs first.

The price of purchase is the price stated on the date of the confirmation of the order, and is normally stated including VAT, but excluding shipping charges. Shipping charges are made according to the weight of the products purchased, in accordance with prices charged by the Danish postal agency, Post Danmark.

Should there, in the period between order and order confirmation/receipt of purchase, occur any: rises in the price of raw materials, contractual wage increases, additional labor expenses to be covered by employers, imposition of taxation on products, imposition of duties, imposition of import/export taxes/duties, fluctuations in the Danish krone, or other circumstances beyond the control of Laesoe Saltcare, then the seller retains the right to raise prices in proportion to any or all situations. Should Laesoe Saltcare decide to raise prices as stated in this agreement, then it must notify the buyer prior to shipment of products.

§ 3.

Technical information/buyer examination

Technical information, specifications, product information, catalogues, brochures, instructions for use and/or other technical data released by Laesoe Saltcare about the product’s function and use are strictly informative and should not be used to make diagnoses nor to determine treatment. The above mentioned materials should not be considered to be suitable substitute for counseling or treatment by an trained and certified medical doctor.

§ 4.


Deliveries will be made from the seller’s address, regardless of whether the seller’s employees ship a purchase to the buyer or whether the seller and buyer agree on a third party to ship the purchase.

The time for a delivery has been determined by the seller according to estimates based upon the conditions in operation at the time of order placement. Unless otherwise expressed, should certain conditions arise a delay of up to three weeks will be considered to be justifiable and the buyer may not make any claims against the seller.

Should there be any delays, the buyer retains the right to send to Laesoe Saltcare a written demand for delivery within 10 business days. The buyer may state the purchase will be nullified if delivery does not occur before the specified due date.

Should delivery not be made before the date specified by the buyer as outlined in the clause above, the buyer has the right to state in writing to Laesoe Saltcare that the order be cancelled.

Aside from the right to cancel an order due to delay, the buyer retains no other rights to claim any compensation for consequential losses as a result of a delay.

§ 5.

Notification of defective or missing items

Upon receipt of goods the buyer must immediately examine the purchase, an act considered to be normal business procedure.

If the buyer wants to report missing items, the buyer must within a reasonable amount of time send written notice to the seller, informing the seller about what is missing. If the buyer has discovered or should have discovered something missing, but does not notify the seller as stated here, the buyer forfeits the right to file complaint at a later date.

After evaluation by the seller, items proven to be missing or defective will be: compensated; the purchase will be re-delivered; or, the buyer will be remunerated in proportion to what is missing/defective.

Should compensation or re-delivery not occur within a reasonable length of time, or should the remuneration not be received within said period of time, then the buyer has the right to notify Laesoe Saltcare that the purchase will be nullified if the buyer does not receive what is due within a minimum of 10 business days. If compensation/re-delivery/remuneration does not occur within the period set by the buyer, then the buyer has the right to send to Laesoe Saltcare written notification nullifying the purchase. Aside from the right to nullify the purchase, the buyer has no other rights to make claims of any type, including lost work time and similar occurrences, as a result of missing/defective items.

If the buyer has not notified the seller about missing/defective items within six months after receipt of purchase, the buyer forfeits the right to file claim at a later date.

§ 6.

Limits of liability

Demands for compensation may not under any circumstances exceed the invoiced amount of the product(s) purchased.

The seller will not be held liable for lost work time, lost profit or other indirect losses as stated in this agreement, including indirect losses arising as a result of delays or items missing from a consignment.

The following circumstances free the seller of any liability should they inhibit responsibilities stated in the agreement or create conditions considered to be unreasonably burdensome: labor conflicts, and any other circumstances over which the parties have no control such as: fire, war, mobilization or unforeseen military action of substantial nature, lack of transport modes, scarcity of goods, energy/utility restrictions, and missing or delayed deliveries from suppliers as a result of any of the circumstances named above.

It is the responsibility of the seller to send written notice to the buyer if any of the circumstances named above should occur.

§ 7.


Return of purchase will only be accepted if the goods are unused and in the same quantity as stated on the invoice.

Accepted returns will be credited, though with a 10% deduction of the invoiced total.

In cases where the buyer is entitled to nullify a purchase, or where purchased items are returned to the buyer as an exchange for other goods or for compensation for missing/defective items, then the seller must send a consignment in its original packaging at his own expense and risk. Should the seller incur any shipping or other expenses as a result of a return, then the seller has the right to demand a refund for said costs from the buyer and deduct an equal sum from the buyer’s claim against the seller. After compensation or an exchange has been made, the buyer bears the responsibility for risk and expenses involved in shipment from the seller’s premises.

§ 8.

Right to return

With regard to sales to consumers residing in Denmark: the buyer has the right to return a purchase within 14 days of receipt of the purchase or within 14 days from the receipt of the first of more than one delivery.

Returns may only be made on the condition that the item(s) are returned unused, in unopened packaging, and in the invoiced quantity.

The buyer must return the purchase to the seller at the buyer’s own risk and expense.

§ 9.

Product liability

Any and all decisions regarding product liability will be determined by the relevant statutes in Danish Law (Dansk Ret). Within the context of all other statutes being observed, the seller bears no liability for loss of work time, loss of profit or other indirect losses.

§ 10.

Law and venue

All discrepancies between the parties of this agreement will be heard and judged in a Danish court of law, in accordance with Danish Law (Dansk Ret). The jurisdiction of the legal venue will be that of the seller.

§ 11.

Consumer purchases in Denmark

Questions regarding consumer purchases in Denmark are governed by the relevant Danish laws, Købeloven (sale/purchase statutes) and Produktansvarsloven (product liability statutes), which have priority over this agreement.